Credits
Credits are spent when you run analyses. The credit cost is shown before you confirm each analysis and depends on the data sources included.
Monthly plan credits
Each paid plan includes a monthly credit quota that refreshes every billing cycle. Unused monthly plan credits do not roll over. On yearly billing you still receive your quota each month.
Top-up credits
Top-up packs are added to your Credit Wallet and remain available while your account is active. Plan credits are used first, then top-ups. Top-ups have no cash value and are non-transferable.
Free credits
The Free plan includes 5 one-time credits. Free credits have no cash value.
Renewals and cancellation
Subscriptions renew automatically. You can cancel anytime; cancellation takes effect at the end of your current billing period and you keep access until then.
Refunds
Because credits deliver data immediately, payments are generally non-refundable once credits are used. However:
- If an analysis fails or returns incomplete data due to an error on our side, we'll restore the credits used.
- If you were charged in error or charged twice, we'll refund the duplicate charge.
- Where consumer law in your country gives you a right to cancel or a refund, we honor it.
To request a refund, contact us within 14 days of the charge.
Price changes
We'll notify you in advance of any price change. New prices apply from your next billing period.